Privacy Policy

1. Information We Collect

At thiraala, we respect your privacy. When you browse our online boutique, register an account, or order handwoven sarees, we may collect the following information:

• Account Information: Name, email address, phone number, and encrypted password.
• Shipping & Delivery Details: Full delivery address, pincode, city, state, and contact recipient details.
• Order History: Order numbers, chosen drapes, payment status, and order fulfillment updates.
• Device & Browsing Data: Anonymized analytical data, session cookies, and local preferences (e.g. wishlist and bag items).

2. How We Use Your Data

Your information is utilized solely to provide an authentic, seamless shopping experience. Specific purposes include:

• Fulfilling and dispatching your saree orders via trusted postal & express logistics partners.
• Sending real-time order tracking updates and shipment notifications.
• Ensuring account security, preventing unauthorized access, and authenticating user sessions.
• Responding to inquiries submitted via our contact support desk or WhatsApp channel.

3. Payment Security & Third Parties

We do not store or process debit/credit card numbers or UPI PINs on our servers. All payments are processed through PCI-DSS compliant payment gateways with bank-grade encryption. We never sell, rent, or trade your personal data to advertisers or unrelated third parties.

4. Cookies & Local Storage

We use browser cookies and local storage tokens strictly to maintain your active shopping bag, guest wishlist, and login session. You may disable cookies in your browser settings at any time; however, some shopping features may require active session memory.

5. Contact Our Privacy Officer

If you have questions about your personal data, wish to request account data deletion, or require privacy assistance, please contact us at: